FAQ

Frequently Asked Questions

Here you will find many questions that may come to your mind. Wait.. Didn’t find your question? Contact us now!

Do all items I purchase arrive the same day?

Yes, all your items will be delivered the same day.

Can I transfer the amount directly to your bank account?

Yes, you can transfer the amount to our bank account at Saudi British Bank:

Bank Name: Saudi British Bank
Account Name: Al-Tariq Al-Mubaser Trading Company
Account Number: 001-642337-011
IBAN: SA85450000000011642337001

Once the amount is transferred, you must contact us via this email CustomerSupport@kluesa.com, and your request will be executed after confirming receipt of the amount.

If the order is purchased after 12 am, when will my order be fulfilled?

A: Your order will be fulfilled the next day.

What payment methods do you accept?

Credit Card (Visa / MasterCard).
Apple Pay
Tamara
Cash on Delivery
Bank Transfer

Can I exchange the product?

Products are replaced in the following cases:

Product cut or damage or in case of change in order, you can contact us to replace the product within five to seven working days and deliver it to the recipient.

Perishable products (flowers and cakes) cannot be replaced.

Can I hide the sender's name to surprise the recipient?

Yes, we provide this service, just contact us

How do I know when my order has been delivered?

You will receive a confirmation email and message after your gifts are delivered.

Do the prices shown on the Clue website include VAT?

All product prices displayed through the Clue website will include 15% VAT.

When completing the purchase process, the final price upon calculation will be inclusive of VAT.

What information do I need to provide when ordering a gift?

The recipient’s address and phone number are mandatory information in the system. This is required so that we can deliver your gift to the recipient without errors.

What if the recipient refuses to receive the gift?

We will contact the sender to deliver the gift to him.

Wait for us!